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Unit 5, 225 Queensport Road North, Murarrie, QLD 4172

Returns Policy

All standard instruments with no personal customisation are sold with a 14 day return policy on condition that the instrument arrives back to the warehouse in Murarrie, Queensland in as-new condition on or before the 14th day. A full refund for the price of the instrument will be given, not to include shipping costs.

If a personal customised instrument is returned, a full refund  minus 30% will be given upon receipt of the instrument as long as it arrives back in as-new condition.

If an instrument arrives to the buyer damaged or is an incorrect product the buyer is requested to send photographic evidence initially of the damage or proof of the incorrect product. If it is establish that the damage has occurred in transit then upon return of the damaged instrument a full refund will be given to include the shipping costs incurred.

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